Dale Carnegie's "How to Win Friends and Influence People" is a fantastic resource that has been read by millions of people. However, for those of you who do not have the time to sit and read, listen to yet-another-Audible-book, or CliffsNotes from Blinkist, here is another resource.
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Before you say anything to anyone, ask yourself three things:
a. Is it True?
b. Is it Kind?
c. Is it Necessary? -
Make promises sparingly and keep them faithfully.
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Never miss the opportunity to compliment or to say something encouraging to someone.
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Refuse to talk negatively about others; don't gossip, and don't listen to gossip.
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Have a forgiving view of people. Believe that most people are doing the best they can.
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Keep an open mind; discuss, but don't argue. (It is possible to disagree without being disagreeable.)
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Forget about counting to 10. Count to 1,000 before doing or saying anything that could make matters worse.
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Let your virtues speak for themselves.
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If someone criticizes you, see if there's any trust in what he says; if so, make changes. If there is no truth to the criticism, ignore it and live so that no one will believe the negative remark.
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Cultivate your sense of humor; laughter is the shortest distance between two people.
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"Do not seek so much to be consoled, as to console; do not seek so much to be understood, as to understand; do not seek so much to be loved, as to love."
